Cancellation & Refund Policy

Private lesson(s): Swimtime tuition may be cancelled without charge by giving not less than 24 hours’ notice either to the teacher or to the Swimtime booking office. Please note (i) that a message left on an answer phone or voicemail is not considered as satisfactory notice; and (ii) that the Swimtime offices are closed at weekends). Notice of a cancellation of a private lesson within 24 hours of the start of that lesson will result in the full fee being due or deducted from any credit balance as appropriate.

Group courses: Prior to the commencement of a course of lessons Swimtime tuition may be cancelled without charge by giving not less than 24 hours’ notice either to the Swimtime booking office only. Please note (i) that a message left on an answer phone or voicemail is not considered as satisfactory notice; and (ii) that the Swimtime offices are closed at weekends). Notice of a cancellation of a course within 24 hours of the commencement of that course of lessons will result in the full fee being due or deducted from any credit balance as appropriate. Once a course has commenced, no refund is permitted in the event of cancellation.