Cancellation & Refund Policy

Private lesson(s): Swimtime tuition may be cancelled without charge by giving not less than 24 hours’ notice either to the teacher or to the Swimtime booking office. Please note (i) that a message left on an answer phone or voicemail is not considered as satisfactory notice; and (ii) that the Swimtime offices are closed at weekends). Notice of a cancellation of a private lesson within 24 hours of the start of that lesson will result in the full fee being due or deducted from any credit balance as appropriate.

Group courses: Prior to the commencement of a course of lessons Swimtime tuition may be cancelled without charge by giving not less than 24 hours’ notice either to the Swimtime booking office only. Please note (i) that a message left on an answer phone or voicemail is not considered as satisfactory notice; and (ii) that the Swimtime offices are closed at weekends). Notice of a cancellation of a course within 24 hours of the commencement of that course of lessons will result in the full fee being due or deducted from any credit balance as appropriate. Once a course has commenced, no refund is permitted in the event of cancellation.

Cancellation policies can vary within individual Swimtime regions, so you are advised to check with your local Swimtime office for further details.