Privacy policy

This is a privacy policy for Swimtime (UK) Ltd. Our home page is located at www.swimtime.org

About Us

Swimtime is committed to protecting your privacy and security. We will ensure that any information we obtain and use will always be held, used and transferred in compliance with all applicable data protection rules.

We will not pass on your details to anyone else without asking you first.

We do collate statistics about site traffic, sales and other commercial information which we pass on to trusted third parties to assist us in improving the service we provide to you. However, none of this information will identify individuals.

You may opt out of the various uses of your personal information at any time, even if you have previously given your consent for us to use them.

Cookies

Swimtime.org uses cookies as part of the mechanism to hold the contents of the shopping basket during each visit that you make to the site, and as such we require both permanent and session cookies to be enabled.

There is no requirement to have 3rd party cookies enabled for our site to work, however we occasionally carry out market research, which a third party assists with, during which they may issue a cookie from our site. Some of our carefully selected affiliate partners may also issue cookies so that they can track sales at swimtime.org through them. If 3rd party cookies are not accepted it does not affect the functionality of our site.

Security checks

As part of our policy to protect against the fraudulent use of credit/debit cards, we carry out random security checks on orders. These can take various forms, and from time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up.

In case you have any concerns regarding security, we can assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that this is undertaken in the interests of fraud prevention, and is a necessary precaution.

Accounts and passwords

Your account contains your delivery and billing details, email preferences and a record of your orders. You will need your email address and password to see or edit your personal details. Please note that we do not store your credit card details online.

Opting in/out

Swimtime offers visitors opportunities to receive ad hoc emails, vouchers, regular emails and catalogues. Some of these are opt-in, others are opt-out. Each opportunity will explicitly state whether it is opt-in or opt-out.

If you would like further details of the lists you are signed up to, would like to change your preferences or simply want further information, please write to us.

We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:

Swimtime (UK) Ltd.
Regus. Manchester Business Park. 3000 Aviator Way Manchester M22 5TG

Dispute resolution

Swimtime UK Ltd is a Franchise Support Centre and does not exist for the resolution of customer disputes.

In case of any dispute, please write to us at the above address. Your correspondence will be forwarded to the appropriate Swimtime Franchise Office who are responsible for all aspects of Customer Service within their franchise areas.