Terms and conditions

All references to Swimtime UK Ltd shall include the appointed Swimtime regional franchise office as determined by Swimtime UK Ltd.

Lesson Fees

Course fees for private (1:1 or 1:2) or group lessons vary from club to club. For specific details please refer to your local Swimtime Booking Office. All fees must be paid in advance of the start date of a course.  Swimmers will not be allowed to participate in any swimming lessons until the fees are paid in full. Fees may be paid in accordance with the terms as discussed with Swimtime UK Ltd or its appointed franchise office. Such fees may include additional charges for the processing of credit cards, debit cards, cheques, direct debits, cash or any other method as advised.

Cancellations and refund policy

Private lesson(s): Swimtime tuition may be cancelled without charge by giving not less than 24 hours’ notice either to the teacher or to the Swimtime booking office. Please note (i) that a message left on an answer phone or voicemail is not considered as satisfactory notice; and (ii) that the Swimtime offices are closed at weekends). Notice of a cancellation of a private lesson within 24 hours of the start of that lesson will result in the full fee being due or deducted from any credit balance as appropriate. In the event of Swimtime or it’s chosen representative cancelling a private lesson, an alternative day will be offered.

Group courses: Prior to the commencement of a course of lessons Swimtime tuition may be cancelled without charge by giving not less than 24 hours’ notice either to the teacher or to the Swimtime booking office. Please note (i) that a message left on an answer phone or voicemail is not considered as satisfactory notice; and (ii) that the Swimtime offices are closed at weekends). Notice of a cancellation of a course within 24 hours of the commencement of that course of lessons will result in the full fee being due or deducted from any credit balance as appropriate. Once a course has commenced, no refund is permitted in the event of cancellation.

In the event of Swimtime or its chosen representative cancelling a group lesson, an alternative day will be offered to the entire class for a “catch-up” lesson. If the pool is not available for such a lesson a credit or refund for the lesson which has been cancelled will be offered at the discretion of the Swimtime franchise owner.

Special Needs

Swimtime UK Ltd cannot accept responsibility for the medical condition or other special needs of any swimmer unless full disclosure of the details has been made to Swimtime UK Ltd by the swimmer or the parent or guardian of a swimmer when first registering the swimmer for lessons or following any medical condition being confirmed during a course of lessons after the swimmer has been accepted for tuition.

Valuables

Swimtime UK Ltd will not accept liability for the loss of or damage to any personal effects brought by a swimmer to any session and you are therefore requested to ensure that no valuable items are brought to the swimming lessons.

Attendance

Swimmers, parents, guardians, siblings or all other associates, must observe the club entry rules and respect all other club rules whilst in the club. Club staff shall retain the right to refuse admission.  It is imperative that swimmers are on poolside no more than 5 minutes before the commencement of each lesson and (in the case of child swimmers) should be collected from the pool no more than 5 minutes after the lesson has ended.  No child will be released until they are collected by an appointed responsible adult. The responsible adult must remain in the club premises for the duration of the lesson. No refund or “catch-up lesson” will be offered by Swimtime where a child fails to attend or is refused permission to attend any sessions unless with the prior agreement with Swimtime UK Ltd.

Behaviour

In the event of a swimmer, parent, guardian, sibling or other associate refusing to obey an instruction from a member of staff, or behaving in an unruly manner towards a member of staff, or any other person or causing damage to pool premises, or any of the furniture fixtures or equipment in those premises the swimmer shall not be permitted to continue with the lessons. Swimtime UK Ltd shall then have the right to terminate the contract without further notice and without being required to offer any credit or refund to the swimmer and the swimmer shall not be accepted for any future course organised by Swimtime UK Ltd.

Condition of pool premises

Whilst Swimtime UK Ltd will make all reasonable efforts to ensure that the condition of the pool premises including the changing rooms, washing facilities, the pool and poolside area are in suitable condition, they do not accept liability for any injury to a swimmer which may be caused by any defect and further advise that any claim arising from such a defect must be addressed to the proprietors of the pool premises.

Transmission of infections

Any swimmer known to be or found to be suffering from any infectious ailment or condition will not be allowed to participate in the lesson and it is the responsibility of each swimmer or (in the case of a child swimmer) the parent or guardian of the swimmer to ensure that the swimmer is fit and well enough to participate.  Swimtime UK Ltd will not accept liability for any infection passed to a swimmer by another swimmer on the course or in the pool.

General rules

• Swimmers must shower before entering the pool.
• Swimmers should wear bathing caps provided by Swimtime UK Ltd for reasons of hygiene and safety in health clubs where it is mandatory to do so.
• No swimmer should enter the Pool Area without a member of Swimtime UK Ltd staff being already present.
• There must be no food or drink in any of the pool facilities. Swimmers, siblings, parents and guardians are expected to observe the club’s no smoking policy.
• No outdoor shoes are to be worn on poolside. If you wish to speak to our swimming teacher then please either remove shoes and socks or put on shoe covers provided, before you go onto poolside. This clause is in accordance with the club’s own health and safety policy which allows for no exceptions.
• There must be no recording, filming or photographic equipment including mobile phones with camera facilities used in the club. This is in accordance with club and child protection rules.  Please refer to STA Child Protection Guidelines. These are available on request.

Swimtime E-Shot

By accepting these terms & conditions you agree to allow Swimtime to contact you directly from time to time with news of their promotions or offers which may or may not be applicable to you. An unsubscribe facility will be provided should you chose to opt out of this service”

Disclaimer

Swimtime UK Ltd and the pool owners can not accept any responsibility for any incident that was the sole responsibility of the swimming teacher in charge of the class or lesson in which the incident occurred. Full liability, in such cases, is with the teacher delivering the lesson.

Website

1. The content of all of the pages of this website is for your general information and use only. It is subject to change without notice. Neither Swimtime UK Ltd nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and material may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
2. Your use of any information or material on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
3. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the   website.
4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
5. You may not create a link to this website from another website or document without Swimtime UK Ltd’s prior written consent.
6. From time to time this website may also include links to other websites. These links are provided for your convenience to provide  further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
7. Unauthorised use of this website or any content therein may give rise to a claim for damages against you and/or may be a criminal offence.
8. Any dispute arising out of use of the website is subject to and governed by the laws of England and Wales.